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Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

Heidenkampsweg 34, Hamburg, Germany, 20097

Rooms & Amenities

The Novum Hotel Ambassador Hamburg offers 119 rooms ranging from 19 m² to 22 m². Each room includes free WiFi, a minibar, a safe, and sound-insulated walls. Bright rooms feature cable TV, a sofa bed, and a wall bed. Bathrooms are separated by milk glass walls and come with a hairdryer.

Dining Options

The Focus Restaurant serves seasonal German and international dishes, including a complete lunch buffet. The Lux Bar features live piano music. A complimentary buffet breakfast is available on weekdays from 6:30 AM to 10:00 AM.

Leisure & Facilities

Guests can use the fitness center, sauna, indoor pool, solarium, and games room. The hotel also has a 24-hour business center and conference rooms accommodating up to 240 people.

Location & Transport

The hotel is in Hamburg's Hammerbrook district, near Berliner Tor metro and train stations. It's a 1 km walk to Sprachzylinder, 2 km to St. Peter's Church, and 2.5 km to HafenCity. Public transport connects to Landungsbrücken, the TV tower, and Hamburg's fish market.

Services & Extras

The multilingual staff assists with currency exchange and valet cleaning. Safety features include a fire extinguisher, smoke detector, and first aid kit. Free WiFi is available throughout the hotel, and tour/ticket assistance is provided.

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Choose the Room

From cosy doubles to spacious family suites – all with flexible options, breakfast, and exclusive deals.
Twin Room
Max:
2 persons
205 sq. feet 
Bed options:
2 Single beds
Shower
Heating
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Economy Single Room
Max:
1 person
130 sq. feet 
Bed options:
1 Single bed
Shower
Heating
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Standard Double Room
Max:
2 persons
240 sq. feet 
Bed options:
1 King-size bed
City view
Shower
Heating
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Getting around

All Transportation Options at a Glance

City Centre
Hamburg 1.4 mi
Airports
Hamburg (HAM) 7.3 mi
Hamburg Finkenwerder (XFW) 13.1 mi
Train
Hamburg Central Bus Station3700 ft
Underground
Berliner Tor1400 ft

Amenities

Thoughtfully designed amenities for a comfortable & memorable stay

General

  • Free Wi-Fi
  • Parking
  • Safe deposit box
  • 24-hour reception
  • Pets allowed
  • Lift
  • Currency exchange

Sports & Fitness

  • Exercise gym
  • Golf course

Services

  • Room service
  • Laundry

Dining

  • Restaurant
  • Bar/ Lounge area
  • Buffet breakfast

Spa & Leisure

  • Swimming pool
  • Casino

Room features

  • Air conditioning

Media

  • Flat-screen TV
  • Telephone
  • AM/FM alarm clock
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Location

Heidenkampsweg 34, Hamburg, Germany, 20097
Map view
Heidenkampsweg 34, Hamburg, Germany, 20097
Nearby
Nordkanalstrasse 51
Mindways
1800 ft
Restaurants
Fraulein Fritz
3000 ft
Lindenstr. 21
Cafe Mila
2800 ft
Alexanderstr. 33
Pic-A-Deli
3200 ft
Hammerbrookstr. 92
Lades
3800 ft
Steindamm 70
Casa Mira
4100 ft
Lange Reihe 1-5
Kabul-Afghanische Spezialitaten
3900 ft
Steindamm 53
Back-Lava
4000 ft
Steindamm 62
OZ Urfa
4200 ft
Steindamm 43

Guest Ratings & Reviews

Real Guest Experiences & Ratings
Guest reviews
5.0/10
based on 6 reviews
3.5/5 based on 294 reviews
7.5
7.5/10 based on 4556 reviews
#147 of 347 hotels in Hamburg based on Tripadvisor
Stewart
United Kingdom, April  2024
7.8/10

The hotel is ideally located, right next to the main road yet surprisingly quiet. The staff is friendly and helpful, but language skills could be improved. The dining options are satisfactory, with a highlight on the French breakfast. The location offers good connectivity to the main train station and the city, though a bit far for some destinations.

Rooms
8.0
The single room was comfortable and quiet despite being beside the main street.
Service
7.0
The reception staff were very friendly and tried their best to assist guests, but communication in English could be enhanced for better service.
Location
9.0
The hotel has good connectivity being close to the main train station and Berliner Tor station, providing great connections. It's in a convenient area of the city.
Dining
7.0
The dining options were basic, but the French breakfast was a delightful experience.
Facilities
8.0
The hotel offers essential facilities for a comfortable stay.
John
United Kingdom, April  2024
7.4/10

My stay at the hotel was quite pleasant overall. The rooms were of an okay standard, clean, spacious, and very comfortable, offering everything I needed. The service was friendly and helpful, although a bit challenging due to language barriers. The location, while near a major train station, was a bit confusing to navigate from at times. The dining experience was enjoyable, especially the French breakfast. The facilities met my needs adequately.

Rooms
8.0
The rooms were small but comfortable and had everything that I needed.
Service
7.0
The service was pretty helpful and friendly, although language barriers posed some challenges.
Location
6.0
The hotel has good connectivity being close to the Hauptbahnhof, but the area is not the best in the city.
Dining
9.0
The dining experience was very good with a selection of delicious items, especially the French breakfast.
Facilities
7.0
The facilities were adequate for my needs during the stay.
clean
language barriers
William
United Kingdom, January  2024
7.8/10

The hotel provided a nice, comfortable stay for a week at good value. The rooms, despite being small in the economy option on the first floor, were cozy, creating a sauna-like ambiance. The location, near Berliner Tor station, offered convenient access to public transport and the city center. The dining experience was surprisingly delightful and reasonably priced compared to other options. Overall, a good value for money choice with some minor inconveniences.

Rooms
8.0
The rooms were nice and comfortable, albeit small in the economy category on the first floor. They provided a cozy environment, although it could get warm like a sauna.
Service
9.0
The service was really helpful and friendly;
Location
7.0
The hotel's location near Berliner Tor station was excellent for its connectivity to the city center and landmarks, despite being in front of a busy street.
Dining
8.0
The dining experience, with relatively reasonable prices compared to the city's other hotels, was surprisingly great and enjoyable.
Facilities
8.0
The hotel's facilities were well-maintained and provided a comfortable stay.
Gillian
United Kingdom, December  2023
7.4/10

The hotel offers comfortable single rooms for solo travelers and spacious double rooms for families. While some furniture and the shower could use an update, the rooms are generally clean and cozy. The service was accommodating and friendly, even preparing a small breakfast box for us when we had to leave early. Some improvements could include having thermos pots of coffee available instead of serving one cup at a time. The location is a mixed bag, being close to the city center but facing a busy street. Dining options vary from a nice selection of foods to limited vegetables, depending on your preferences. Overall, the hotel provides a decent stay with good service and room options, despite the minor room updates required.

Rooms
8.0
The rooms are clean and cozy but could benefit from some furniture updates and a fresh coat of paint.
Service
8.0
The service was friendly and accommodating, with a thoughtful gesture of a prepared breakfast box for our early departure.
Location
7.0
The hotel's location is convenient but faces a busy street, offering easy access to the city center but lacking some charm.
Dining
7.0
The dining options range from a nice selection of foods to limited vegetables, catering to different tastes.
Facilities
7.0
The hotel provides basic facilities with room service and laundry available for convenience.
Melanie
United Kingdom, August  2023
7.0/10

My stay at the hotel was a mixed experience. The rooms, although tiny, were clean and nice, but some furniture and the shower needed renewal. The view onto the main railroad line into Hamburg train station added a unique touch. The service was a bit of a letdown; while the guy at check-in was welcoming and friendly, overall, the staff was beyond unprofessional. The location, although central, lacked charm and was a bit confusing to navigate from the train station. The dining experience was delightful with tasty choices, especially the French breakfast. Overall, the hotel provided a convenient stay, but there were some areas needing improvement.

Rooms
7.0
The rooms were tiny yet clean and comfortable with a unique view of the main railroad line into the Hamburg train station. Some furniture and the shower needed renewal.
Service
5.0
The guy at check-in was friendly, but the overall service was beyond unprofessional.
Location
6.0
The hotel is centrally located but lacks charm and is a bit confusing to access from the train station.
Dining
8.0
The dining experience was delightful with tasty choices, especially the French breakfast.
Facilities
7.0
The facilities were adequate for a convenient stay.
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